Human BPO
Trained human agents, inside one workforce platform
EngageX human teams remain a core capability — now positioned as one component of the wider EngageX Workforce platform, working alongside your AI employees.
Customer Service
Multichannel service teams trained on your brand and tone.
Inbound Calls
Live agents for overflow, after-hours and complex enquiries.
Outbound Calls
Campaign calling, win-backs, surveys and reactivation.
Lead Qualification
Human qualification for high-value or nuanced pipelines.
Appointment Setting
Dedicated setters working your calendar and CRM.
Technical Support
Tier-one and tier-two troubleshooting with escalation paths.
Customer Retention
Save offers, churn intervention and loyalty outreach.
Back Office Support
Data entry, order processing, claims and admin workflows.
Virtual Assistants
Dedicated assistants for scheduling, inbox and operations.