Global Customer Support
One support workforce answering in English, French, Spanish, Mandarin and Arabic, with the same knowledge base behind every language.
Multilingual AI Agents
Speak Your Customer’s Language
Deploy multilingual AI employees that communicate with customers across countries, cultures and markets — backed by EngageX human support when needed.
Use cases
Built for multilingual operations
Where multilingual AI employees change how businesses serve customers.
Multilingual AI Receptionists
Front-desk AI employees that greet each caller in their own language and route or book without a language barrier.
International Sales
Qualify and follow up with prospects across markets, switching language mid-conversation when the buyer does.
African Language Support
Yoruba and Igbo recognition configuration available — activation and testing required on each line. Nigerian Pidgin is handled through English recognition; speaking Yoruba and Igbo is not yet supported — built for businesses serving Nigerian and West African customers.
Cross-Border Customer Service
Operations, logistics and back-office conversations handled in the local language, escalating to EngageX human agents who speak it too.
24/7 Global Operations
AI employees cover every time zone around the clock, so a customer in Lagos, Paris or Dubai reaches someone in their language at any hour.
Language controls
Configured on every AI employee
Language settings live inside each agent's setup screen in your dashboard.
Auto caller language detection
Agents identify the caller's language in the opening seconds and continue in it.
Mid-conversation switching
Customers can switch language at any point and the agent follows without restarting.
Voice and accent per language
Pick a voice and regional accent for every language an agent supports.
Language-aware escalation
Set the language a conversation is handed to EngageX human agents in.
Language catalogue
Languages, voices and accents
Launch languages are available now. Prepared languages are wired into the platform and enabled as voices are validated.
| Language | Native name | Default voice | Regional accents | Status |
|---|---|---|---|---|
| English | English | Aurora | Neutral, American, British, Nigerian, Indian | Available |
| Yoruba | Yorùbá | Adeola | Lagos, Ibadan | Prepared |
| French | Français | Camille | France, Canadian, West African | Available |
| Spanish | Español | Lucia | Castilian, Latin American, Mexican | Available |
| Mandarin Chinese | 普通话 | Mei | Mainland, Taiwan | Available |
| Arabic | العربية | Layla | Gulf, Levantine, Egyptian | Available |
| Hausa | Harshen Hausa | Amina | Kano, Northern | Prepared |
| Igbo | Asụsụ Igbo | Chidi | Owerri, Enugu | Prepared |
| Nigerian Pidgin | Naija Pidgin | Tolu | Lagos | Prepared |
| Portuguese | Português | Ines | Brazil, Portugal | Prepared |
| German | Deutsch | Lena | Standard, Austrian | Prepared |
| Dutch | Nederlands | Sanne | Netherlands, Flemish | Prepared |
| Hindi | हिन्दी | Priya | Standard | Prepared |
| Italian | Italiano | Giulia | Standard | Prepared |
Featured · African Language AI
AI employees built for African markets
Serve customers in the languages they actually speak. Yoruba and Igbo recognition configuration is available; activation and testing are required on each phone line, and spoken Yoruba and Igbo replies are not yet supported. Hausa is prepared, and English and French support cross-border operations across West and Central Africa.
Yoruba
PreparedYorùbá
Hausa
PreparedHarshen Hausa
Igbo
PreparedAsụsụ Igbo
Nigerian Pidgin
PreparedNaija Pidgin
French
AvailableFrançais
English
AvailableEnglish
Language and voice availability varies by underlying voice provider. EngageX tests supported languages and voices before deployment.
Multilingual AI Workforce
Speak Your Customer’s Language
Deploy AI employees that communicate with customers across languages and markets. Build multilingual receptionists, sales agents, support agents, appointment setters and customer-service teams from one EngageX dashboard.
Language and voice availability varies by underlying voice provider. EngageX tests supported languages and voices before deployment.
Available at launch
EnglishEnglish
FrenchFrançais
SpanishEspañol
Mandarin Chinese普通话
Arabicالعربية
Prepared for rollout
YorubaHausaIgboNigerian PidginPortugueseGermanDutchHindiItalian