Healthcare AI Team

Patient-friendly intake, scheduling and follow-up with human escalation.

Roles included

AI Receptionist

Patient Intake Agent

Appointment Scheduler

Reminder Agent

Billing Question Agent

Clinical Escalation Agent

Step 1Inbound enquiry

Step 2AI employee answers

Step 3Identify intent

Step 4Qualify and capture details

Step 5Book or resolve

Step 6Update CRM

Step 7Escalate to EngageX human agent if required